Introduction
At SHAJA, we ensure your jewelry is carefully packed and delivered with love. However, if your item is damaged during shipping, we are here to assist with a return or replacement.
Conditions for Returns
* Returns are accepted only if the item is damaged during shipping.
* An unboxing video is mandatory as proof of damage. The video must:
* Show the package in its completely sealed condition before opening.
* Clearly capture the unboxing process and the damaged item.
* You must inform us about the damage within 24 hours of receiving the item.
Return Process
1. Notify Us: Contact us within 24 hours of delivery at 8144497497 or shaja.sparkle@gmail.com
2. Share Video: Provide the unboxing video and details of the damage.
3. Send the Item: If the return is approved, you will need to send the damaged item to the following address:
Keerthana Vignesh
36, Kondamapuram Street
Tiruvallur – 602001
Please note that we do not offer a pickup service for returns.
Refund/Replacement:
* Upon receiving and verifying the item, we will process your refund.
* Alternatively, a replacement will be sent as per your preference.
Note
* Requests without a clear sealed unboxing video or submitted after 24 hours will not be eligible for returns or replacements.
* Customized or personalized jewelry items are not eligible for returns.
Thank you for choosing